Our Warranty Policy
systems that are tested and configured (including installation of
operating system) by MonsterWare Computers have a full labor and parts
warranty for one year. 30 day exchange warranty on all other components
including barebones systems without operating systems. To obtain a
Return Merchandise Authorization (RMA) number, please contact our customer
make sure to write the RMA number legibly on the outside of the
package. Any packages sent without prior notification and an RMA number
may be refused. Make sure to package the computer or components very
well to insure that there is no physical damage caused to items while
they are being shipped. We recommend consulting your local shipping
store for help with packaging. Also make sure to purchase adequate
insurance for the replacement of these items should any damage, or loss,
occur. MWAREPC.COM will not be held responsible for any loss or
damage caused to any package or its contents while being returned for
repair or exchange.What does the Warranty Cover
DOES NOT COVER DAMAGE DUE TO MISUSE, NEGLECT, NON-COMPLIANCE, IMPROPER
INSTALLATION, AND/OR ENVIRONMENTAL FACTORS: To the extent permitted by
applicable law, the MWAREPC.COM Warranty does not apply to normal
wear and tear; damage or loss of data due to interoperability with
current and/or future versions of operating system or other current
and/or future software and hardware; alterations (by persons other than
MWAREPC.COM; damage caused by operator error or non-compliance with
instructions as set out in the user documentation or other accompanying
documentation; damage caused by acts of nature such as lightning,
storms, floods, fires, and earthquakes, etc. Products evidencing the
product serial number has been tampered with or removed; misuse,
neglect, and improper handling; damage caused by undue physical,
temperature, or electrical stress; counterfeit products; damage or loss
of data caused by a computer virus, worm, Trojan horse, or memory
content corruption; failures of the product which result from accident,
abuse, misuse (including but not limited to improper installation,
connection to incorrect voltages, and power points); failures caused by
products not supplied by MWAREPC.COM; damage cause by moisture,
corrosive environments, high voltage surges, shipping, abnormal working
conditions; or the use of the product outside the borders of the country
or territory intended for use.Our Returns PolicyPlease
review the following procedures and policies regarding all returns to
ensure the best quality of service we strive to provide you:
Prepaid Shipping Charges:
your convenience and as part of our continued commitment to provide the
highest level of service in the industry, MonsterWare Computers will send you a
prepaid return label for all systems returned for warranty work for a
period of 1 year starting from your purchase invoice date for any
address within the contiguous United States. We will also pay to ship
your computer back to you once the warranty repair is completed.
a 1 year period from the purchase invoice date, or in the case of
returns for refund. You will be responsible for the shipping charges to
return the product to our warehouse.
Premium Return Services:
all non-customized or non-special order MonsterWare systems purchased
in the last 90 days, we provide you with a hassle free Advance Return
- A new replacement unit will be shipped to you and we will retrieve the defective or faulty unit, at MonsterWare Computers expense.
require a valid credit card on file so that an authorization for the
amount of the system can be held until the returned unit is returned to MonsterWare Computers. This is only an authorization and is not a charge to your
- We also provide the option of cross ship return,
where a credit card authorization is not required, however the defective
or returned unit must already be in route back to MonsterWare Computers before
the advanced replacement unit is shipped. We will do our best to ship
you the replacement upon confirmation of the return shipment.
Express Replacement Services:
all non-customized or non-special order MonsterWare systems purchased
in the last 7 days, we provide you with an Express Replacement Service.
- The replacement system will be shipped to you within the USA with a transit time of 2 days to minimize your downtime.
due to availability of parts, an extra build or handling time may
occur, in addition to transit time.
Packaging and Shipping Guidelines:
- Please securely pack the items being returned to prevent possible damage during shipping.
- We strongly recommend using the original box and packaging material when shipping systems.
system(s) or component(s) must be securely packaged in a sturdy box
with a minimum of 3 inches of foam and / or any other packing material
covering around all sides of the package.
- In case you are not
using the return label provided by MonsterWare Computers, please insure your
package to protect you from any losses due to damages in transit. Also
please use a traceable carrier that provides a proof of delivery.
case the shipping carrier causes damages or even a loss of your
shipment while in transit to us, you may be required to file claim
paperwork, as the "shipper" of that package. However, we will be more
than glad to assist you on the process.
- If you have any
questions regarding the proper packaging of your shipment, please
contact our support and return department and we will be glad to assist
- MonsterWare Computers reserves the right to charge for damage caused by improper or insufficient packaging.
- MonsterWare Computers does not accept COD shipments.
Return Authorization Validity:
- RMAs are valid for 20 business days from date of issue.
arriving after this period maybe refused as they may be purged in our
system. Please contact us to extend your RMA expiration date or to get a
new RMA number.
- In case of credit card secured returns. The
authorization will be forced and credit card will be charged if the
returned item is not received within 28 days from authorization date. A
refund can be issued within another 30 days period of the charge once
the return is shipped back to MonsterWare Computers.
- All returns for
refund will be charged a restocking fee of 15%. No returns for refund
after 30 days. No returns for special order items.
- If a system is deemed "Dead On Arrival" by MonsterWare Computers within 10 Days of Invoice your eligible for a full refund.
- RMA Number must appear clearly on the exterior of return shipment addressed with the label reading as follows:
- Ship to: MonsterWare Computers
- Attn: RMA-XXXXX
- City, State, Zip
Our Commitment to customer satisfaction!
you have received this document then something must have gone wrong!
So, first we would like to extend our sincerest apologies for any
inconvenience. We understand that making an investment in a new product
such as a computer system is a big decision and we thank you for
choosing our product, and our company. Going through a warranty return
or a refund process is never fun. However, we are committed to
minimizing any frustrations you may experience during this process, in
terms of cost and/or downtime. Our policies and procedures are designed
to do so. Our team is committed and takes pride in providing you with
the highest level of service in the industry. If we do not meet your
expectations during any step in this process, or if you would like to
provide us with some feedback please let our executive management team
know. We would like to hear from you, email us at SUPPORT AT MONSTERWARECOMPUTERS DOT COM. Once again, we thank you for your business and we sincerely apologize for any inconvenience.
Executive Management Team - MonsterWare Computers
and specifications are subject to change without notice. Not
responsible for photo or typographical errors. All products and company
names are trademarks of their respective owners. MWAREPC.COM
reserves the right to refuse sales & service to anyone at MWAREPC.COM's discretion.